HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The shipping time consists of two sections -
* Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.
* Shipping Time: The time taken to arrive to destination after dispatch from warehouses.
We use a high security checkout procedure on our site to protect both the customer and Qube-Deal. Which extends processing time to 5 days aswe fully verify our customers and fulfil orders. Following this your package will arrive between 7-25 business days depending on your geographic location and availability of stock.
Crystals Corner: Delivery within 1-2 weeks
USA & Canada: Standard Secured Shipping & Insurance takes 1½-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
AUSTRALIA & New Zealand: Standard Secured Shipping & Insurance takes 1½-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
U.K & EUROPE: Standard Secured Shipping & Insurance takes 1½-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
Others Countries
Standard Secured Shipping & Insurance takes 1½-4 Weeks for delivery (IF YOUR ITEM IS IN STOCK)
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used*
WHERE DO YOU SHIP FROM?
Qube-Deal works closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, via our partnership with USPS.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to you're shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, your will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with you're tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
DELIVERY TIME
All orders are processed tested and packed within 2-7 business days of the order being placed.
* FREE Standard Shipping for all Canada/USA Orders over CHF 183.97
* The only downside of our service is that our products are so *Popular* we run out of stock . Products from warehouse in Italy, UK, Asia will be ordered if needed and your order will arrive within 2 to 4 Weeks. Your time is invaluable, we won’t waste it.
* For worldwide customer. Your product will arrive within 2-5 weeks depending on you're shipping address.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier
service.
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received aS hipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with aphotograph so we can immediately look into sending you a new one. The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once
the product has been successfully delivered in normal condition. We do not refund shipping cost. Return shipping is to be paid by the Buyer. See more about our return policy here:
Refund Policy
By placing an order, You confirm that You have read, understood and accepted the following policy.
Returns
Our policy lasts 10 days from arrival date. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange. We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase. Several types of goods are exempt from being returned. . Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team for more information
Please be informed that you have to pay the return shipping fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that all sales items are not eligible for refund!
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. (We will do the best on our part with the refund to get it to you as quickly as possible. Because of slow logistics and shipmentt imes due to the pandemic everything is slowed down.)
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Cancel order
You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction
fee (30% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email
DELIVERY FAQ
When will my order be processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and colour because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system. Orders will be processed within 24 hours of ordering and be shipped the next day after processing day.
Shipping confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for custom duties and taxes for all international orders.
Tracking
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if your order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.
DUE TO THE HIGH VOLUME OF ORDERS WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE 1-4 WEEKS (DEPENDING ON THE ITEM)TO ARRIVE. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON'T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING.